How can we help?
Find answers to common questions about shopping with BYMN | VYR. Need a hand? Contact us and include your order number if your question is about an order.
Orders & delivery
How do I choose my size?
Check the sizing information on the product page before ordering. Fit can vary between styles. If you are unsure, contact us with the product name and your sizing question.
Where can I find delivery charges?
Review the delivery options and charges shown at checkout before placing your order.
How can I check my order?
Refer to your order confirmation and any shipping updates you receive. If you need help with the status of your order, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check whether a change or cancellation is still possible. Please do not assume a change is confirmed until you hear back from us.
Returns & product issues
How do returns work?
Please read our Return Policy for the current return window, eligibility, and request process before starting a return.
What if my item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review it.
Where can I find information about my refund?
See our Return Policy for refund terms. For help with a return or refund already requested, contact us with your order number.
Product care
How should I care for my clothing?
Follow the care instructions on the garment label and any care guidance on the product page.
Still need help?
Contact BYMN | VYR support. Include your order number and the details of your question so we can help you more easily.